Our Exchange & Return Policy

At MONTIS RUG, we trust the quality of our products that add value to your living spaces and prioritize maintaining customer satisfaction at the highest level. Ensuring that the rugs you purchase fully meet your expectations is our top priority. For this reason, we offer a transparent and seamless exchange and return process that secures your shopping experience.

Return & Exchange Conditions

• 3-Day Period: You can request a return or exchange within 3 days from the date your order is delivered to you.

• Product Condition: Rugs subject to return or exchange must be unused, unwashed, free of physical or chemical damage, and must retain their original, pristine condition.

• Original Packaging: It is mandatory that products are sent back in their original packaging, secured to prevent any damage during transit.

• Custom Size Exceptions: Unless there is a manufacturing defect, returns and exchanges are not accepted for "custom size" rugs that have been specifically cut or undergone fringe/overlock processing tailored entirely to your space and demands.

  
  

Easy Process Workflow

• Submitting Your Request: To initiate the process, simply reach out to our WhatsApp Customer Service team (+90 264 606 08 93) through our communication channels and convey your request.

• Contracted Courier: Once your request is received, you can deliver your product to our contracted courier company using the free return or exchange shipping code that will be provided to you.

• Swift Quality Control: When the product reaches our center, it is promptly inspected by our expert team. Transactions confirmed to comply with the return conditions are approved within the same day.

  
  

Refund Process

Once your return is approved, the amount you paid will be refunded directly to the payment method (credit card or bank account) used during checkout within 10 business days. The time it takes for credit card refunds to reflect on your statement may vary depending on your bank's internal procedures.